Effective Date: 3/18/2026

Returns

​If a return label is issued by Metal Fab Guys, a 15% restocking fee plus applicable freight charges will apply. Returns must be initiated within 30 days of purchase.

​To ensure credit is processed without delay:​

• • Items must be returned in original packaging
• • Products must be in resalable condition
• • Do not write on boxes or apply excessive tape (may result in denied credit)

​Once received and inspected, approved returns are processed within 24–48 hours.

​Freight & Delivery Responsibility

​All shipments must be inspected at the time of delivery.​

• • Any damage or shortages must be noted on the Bill of Lading (BOL) or delivery receipt before signing
• • If a shipment arrives with visible pallet damage, refuse delivery and contact us immediately
• • Once a BOL is signed clear, the shipment is considered accepted and carrier claims may be limited

​All freight damage claims must be reported within 24–48 hours of delivery

​Freight Terms (F.O.B. Shipping)

​Most equipment ships F.O.B. from the manufacturer or distributor warehouse. Once the carrier takes possession, responsibility transfers to the receiving party.

​Your signature on the delivery receipt confirms acceptance of the shipment as received and in good condition, unless otherwise noted.

​Receiving & Inspection Guidelines

​To protect your ability to file a claim:​

• • Inspect and inventory all items upon delivery
• • Open cartons if there is any doubt of damage
• • Clearly document any visible or suspected damage on the BOL before signing
• • Retain all packaging materials for inspection if needed

​Failure to document damage at delivery may result in denied freight claims.

​Damaged Shipments

​ ​Visible Damage​​

• • • Refuse the shipment
• • • Contact Metal Fab Guys immediately to initiate a return and replacement

​ ​Concealed Damage​​

• • • Must be reported within 48 hours
• • • Take clear photos of packaging and product
• • • Retain all packaging and do not move the item
• • • Claims are subject to carrier inspection and approval

​Parcel Shipments (UPS/FedEx)

​Small parcel shipments are handled separately. Any damage must be reported immediately upon receipt so we can initiate a claim with the carrier.

​Return Authorization

​No merchandise may be returned without prior approval.​

• • All returns require a Return Authorization (RA)
• • Returns must be prepaid
• • A 15% restocking fee applies
• • Requests must be made within 30 days of purchase
• • Original invoice is required
• • Certain items may be non-returnable